Refund Policy

Effective November 6, 2026

Go Buggy currently uses Creem test checkout. A simulated payment does not charge your payment method. Contact support for help with a missing or incorrect test credit balance.

Refund eligibility when paid checkout is available

• Unused pack. You may request a full refund within 14 calendar days of purchase if none of the credits in the pack have been used.
• Missing credits, duplicate charges, or payment errors. Contact support as soon as you notice a problem. We will check the order and help with delivery or a refund where appropriate.
• Partly used packs and statutory rights. We review partly used packs and other requests based on the amount delivered or used, the reason for the request, and applicable law. Your mandatory consumer rights, including any right to cancel or withdraw, apply regardless of this policy.

How to request a refund

1. Contact Go Buggy support with the email used to sign into the game, the Creem order reference or receipt, and the reason for the request. Keep full card details and passwords private.
2. We verify the purchase and submit eligible requests through Creem. Creem processes refunds through the original payment method. The time for the credit to appear can depend on your payment provider.
3. If the issue remains unresolved, you can also contact Creem through the Customer Portal linked from your receipt. The Creem Buyer Terms describe its refund process.

When a refund is processed, credits covered by that refund may be removed from your game balance.